Network Status

Network Status - check the live status of each primary service on the shared hosting cluster.

The indicators below show the current status of each of the primary services that Namesco offer.

Service Status
ADSL ADSL This service is fully operational.
Dedicated Servers Dedicated Servers This service is fully operational.
Dial Up Dial Up This service is fully operational.
DNS DNS This service is fully operational.
Email Email This service is fully operational.
Hosting Hosting This service is fully operational.
Network Network This service is fully operational.
Phone System Phone System This service is fully operational.

2009 Network Status

03 Jan 09

Register 365 - Network Issues

Update 7:27 PM - The issue has been resolved, all affected servers are coming back online now. Please accept our thanks for your patience and apologies for any inconvenience. If you are still experiencing issues, please submit a ticket through your online control panel or email support@register365.com if you can not access your control panel and ticket will be dealt with as soon as possible.




There appears to be an issue at present at the Data Centre, which is effecting our services. Engineers are on-site and working on the problem at the moment. More updates will be published here as we get more info and we expect a fix very shortly..




Thank you your patience and apologies for any inconvenience this may cause.

01 Jan 09

Register 365 Shared Hosting Issue

Update 02 Jan 09 9:04 AM - Update: Most traffic has now been blackholed with our upstreams. However we are still sustaining in excess of 1.3gbps of inbound attack. Almost all services are now fully restored although some customers may experience higher latency than normal while we complete the lock down.

Update: Traffic levels are reducing as we work to blackhole the attack with our upstream providers. Only the target server and servers uplinked in the same cabinet are currently impacted.

Update: All services are back to normal.

Please accept our thanks for your patience and apologies for any inconvenience, unfortunately, attacks such as these are more and more a fact of life for larger, or higher profile sites.


There's an ongoing multi-gigabit packet flood against shared hosting servers, resulting in a very
small number of Register365 customers experiencing difficulties accessing their websites.





Our engineers are doing everything they can to reduce the impact this is having on our shared hosting services.







We apologise for any inconvenience that this may cause.

Click to expand2008 Network Status

15 Dec 08

Loadbalancer issue

There is currently an issue with the load balancers causing the following services to be disrupted:

Windows hosting
SMTP
IMAP

This should be resolved within the next few minutes.
05 Dec 08

Register 365 Network issues

Update 3:55 PM - This is due to power failure and our engineers are working closely with third party provider in resolving this issue.


There appears to be an issue with an upstream provider to Register 365 causing all hosts to appear to be offline. We are working with our provider to remedy this issue as quickly as possible.
25 Nov 08

Broadband

Update 9:49 PM - Following the problems earlier today a circuit fault was discovered affecting a small number of users. Traffic has now been moved to a working link and service has been restored to normal.


Some customers affected by the BT outage earlier this afternoon are reporting slower than usual speed. We are investigating with BT and will post further information once available.
25 Nov 08

Broadband Services - Connection Problem

Update 3:17 PM - Service has now been restored


There is currently a problem with one of our broadband pipes, resulting in problems getting online, for a small number of our customers whose usernames end with

@access.ndodsl.com,
@connect.ndodsl.com,
@dsl-login.com
or @dynamic.ndodsl.com.



Our engineers are working with BT on resolving this as a priority and services will be returned to normal as soon as possible.


We apologise for any inconvenience caused.



**UPDATE - This is due to Major Incident on BT's Network, we are working closely with BT to ensure service is back to normal as soon as possible**
10 Nov 08

SMTP delays

There has been a small issue causing some outbound e-mails using our Authenticated SMTP system to be slightly delayed. This was a temporary state, and has already cleared. There should be no lost e-mail.
25 Oct 08

Linux Hosting and Email Services not responding


We are currently experiencing a system issues, resulting in a very
small number of customers experiencing difficulties accessing their websites and emails.

This is currently being investigated as a priority by our engineers and further updates will be posted on this page.

We apologise for any inconvenience that this may cause.



**UPDATE 11:13am- This issue has now been resolved**
19 May 08

Namesco Website down for maintenance

On Tuesday 20th of May between 6:30-7:30am there will be a 15 minute break to main Namesco website, this will have no effect on any other service.
08 May 08

NDO Mail Problems

We are currently experiencing a problem with one of the mail servers responsible for delivering mail to a certain number of NDO users. This will affect email delivery for these users.

This is currently being investigated as a priority by our engineers and further updates will be posted on this page.

**UPDATE 15.26 - This issue has now been resolved**
01 May 08

mysql1.namesco.net offline for maintenance

On Tuesday 6th of April between 6:30-7:30am there will be a 15 minute break to mysql1.namesco.net service, due to maintenance.
22 Apr 08

Email Access Using Mac Mail - APOP Authentication Errors

On 21st April 2008 we were advised by some of our Apple Mac customers, that they were unable to retrieve email whilst using MAC Mail. When attempting to connect to the Namesco server they received APOP Authentication errors.

We have investigated this issue and in order to resolve this, we require our customers to change the Authentication method they are using from APOP to Password only.


Customers can follow below instructions, to resolve APOP Authentication issues.

1) Open Mac Mail
2) GoTo --> MAil --> Preferences
3) Select Account from list --> Click on Advanced Tab
4) Change Authentication Method from APOP to Password at the bottom of the screen. Port number should be 110 and Use SSL unticked ( leave this ticked if you want to use secure collection)
5) Save settings and click on Get Mail.

We apologise for any inconvenience this may have caused you. If you require further assistance please call Technical Support on 0845 363 364 or via your Control Panel.
18 Apr 08

NDO Platform Mailboxes

We are experiencing a problem with one of the mailbox stores of mail.ndo.com and mail.ndonet.com. User with mailboxes on the affected store may fail to authenticate properly. This is currently being investigated by our engineers.

Users with mailboxes on other store servers are unaffected, therefore only some users on this platform are affected.
08 Apr 08

E-mail collection issues

We are currently experiencing very high load on our mail cluster at specific times during the day. This can potentially cause slow connections to Webmail. The times that this occurs are at exactly 0, 15, 30 and 45 minutes past each hour and appears to be due to a spike of traffic at these times, lasting for approximately 90 seconds. We are currently investigating this and will attempt to rectify as soon as possible.

In order to avoid this issue, please try to avoid using Webmail at these exact times and your experience will be significantly better.
17 Mar 08

Windows Hosting Issue

Update 8:00 AM - Resolution Update

While updating the configuration of one of the domain controllers, in accordance with instructions from Microsoft, both domains controllers were taken offline. Service was restored only after an authoritative restore of both machines.



Update 1:15 PM - This issue is now resolved

All functionality has been fully restored. An update with more information about the cause and resolution of the problem will be posted here soon.



We are currently experiencing a technical fault with our shared Windows Hosting Cluster. This may manifest itself as problems when uploading files with FTP or FrontPage as well as website access via a browser.

Our engineers are currently working to get the issue resolved as soon as possible. All progress updates will be posted on this page.

We apologise for any inconvenience caused.
14 Mar 08

UK Domains Network Fault

Update 9:29 AM - This issue has been resolved.


We have been advised by the supplier of internet connectivity to the UK Domains service that they are currently experiencing a network fault. They are currently investigating.

This issue only affects UK Domains services that have not yet been transferred to Namesco platforms.
12 Feb 08

Xsession Hosting - Emergency Weekend Maintenance

Update 16 Feb 08 10:58 PM -
We have been advised by the supplier of connectivity to our Xsession hosting customers, that the planned emergency repair work which was scheduled to start on 16/02/2008 19:00 was brought forward and started yesterday (15/02/2008 19:00), it was completed today (16/02/2008 10:00).

We are waiting for more information from our upstream carriers, to find
out why the maintenance work was carried out earlier than scheduled. We will notify you as soon as we find out.

Please accept our apologies for this and any inconvenience this may have caused. Unfortunately this was beyond our control.


We have been advised by the supplier of connectivity to our Xsession hosting customers, that their supplier is carrying out emergency maintenance to repair a damaged fiber optic connection this weekend.

The window for this work is 16/02/2008 19:00 to 17/02/2008 19:00 (this includes preparation time). They have advised that the actual downtime should be much less in reality. The fiber will be cut at around midnight and should be fully restored well before 07:00 on 17 February and therefore we are expecting any outage to be limited to overnight.

We apologise for any inconvenience that may be caused by this interruption to service.

Please note: This outage will only affect web hosting customers of Xsession.com and not other Namesco products. We will shortly be transferring Xsession hosting onto our own resilient network and hosting cluster where the service is fully protected against this type of maintenance and fault.
05 Feb 08

Xsession Microsoft SQL Server

Update 06 Feb 08 5:29 PM - This issue has now been resolved.

Please contact Technical Support if your website is showing sql or connection error.


We are currently experiencing problems with Xsession's Microsoft SQL Server.

Some web sites hosted by Xsession using Xsession's Microsoft SQL servers are experiencing intermittent connectivity issues.

Our engineers are working to resolve this issue, we hope to have this issue resolved as soon as possible.

Apologies for any inconvenience caused by this and we appreciate your patience at this time.
03 Feb 08

Xsession Web Performance

Update 05 Feb 08 2:47 PM - Denial Of Service attack on the shared hosting web sites is now resolved.


Some web sites hosted by Xsession.com were suffering performance degradation on Sunday afternoon due to a Denial Of Service attack on a shared hosting web site.

Due to the distributed nature of the attack this can be difficult to counteract. We have been working with the supplier of internet connectivity at this location to reduce the impact of the attack and improve performance.
28 Jan 08

ASP.Net 2.0 SP1 update

We will today be updating our Windows Cluster to use the latest service pack of ASP.Net 2.0. For more details of this update, please refer to:

"Problems that are fixed in the .NET Framework 2.0 Service Pack 1"
http://support.microsoft.com/kb/945757
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